Terms & Conditions

GENERAL
We kindly ask you to read carefully the following Terms and Conditions in order to avoid any
misunderstandings. Our company reserves the right, at its discretion, to change, modify, update, add
or remove these Terms and Conditions at any time, without prior notice.
BOOKING
To make a booking you must contact Villa Hannah either verbally or in writing. Once a provisional
booking has been accepted by us, please complete the booking form, sign & return to us no later
than 7 days from the provisional booking date together with a cheque or bank transfer payment for
25% of the total cost. (The deposit is non-refundable in case of cancellation by you)
If in the event that you are travelling within 12 weeks prior to departure, full payment must be
made. Once we have received the booking form and payment from you, your booking will become
confirmed. We will then send you confirmation in writing.
The full balance payment of the holiday will need to be paid no later than 12 weeks prior to
departure. We will send you a reminder letter 7 days before the balance is due. If we do not receive
this payment by the due date we reserve the right to cancel the booking. We will not send out any
further reminders for monies due.
If payment is made through Owners Direct by Credit Card, a credit card fee will be charged.
The fees charged will be deducted from the security deposit.
Fees:
1.4% of the payment if the card is registered within the UK
1.9% of the payment if the card is registered with the EU
2.4% of the payment if the card is registered outside the EU
SECURITY DEPOSIT
A security deposit of £200 (cash or cheque) is payable before departure against damage or
breakages. This amount will be added to your invoice. Please note that we cash the security deposit
on receipt. We retain the right to retain the security deposit (either in part or full) to cover
breakages, damage or non-return of keys. Receipts for repairs / replacements will be provided in the
unlikely event that such retention of the security deposit is required.
The key for the villa front door must be left in its security box at all times. The loss of the door key
will result in a charge of £100.00 from your security bond.
The full damage deposit will be refunded to you within four weeks of departure date, less the costs
of any damage. You are responsible for leaving the property in good order and condition. We
reserve the right to repossess the property if you or a member of your party causes excessive
damage. If any additional cleaning, loss, breakages or damage is incurred during your stay, this will
be reported to us by our Management Company and a charge will be made, such amount being
taken from your refundable deposit.
We reserve the right to pursue a quest for recompense for any and all damages caused which may
exceed the value of the security deposit within 14 days of being served notice of this.
SECURITY
All doors and windows must be closed & locked whenever you are not in the property. Guests are
responsible for closing all doors and windows. On your departure date please lock all doors,
windows & gates returning the key to the key safe & re jumble to the security code.
We ask you to kindly ensure all lights, air conditioning units & electrical items/switches are turned
off when you are not occupying the villa and on departure date (as electricity is very expensive in
Cyprus) Thank you.
FLIGHTS
Villa Hannah does not provide flights and you will therefore be responsible for making your own air
travel arrangements. Please confirm your flight details with us as soon as they have been made. We
cannot be held responsible for any delays, cancellations caused by the airlines, agents or operators.
Customers are solely responsible for members of the party having valid passports and any visa
required.
We reserve the right to increase or decrease the prices of holidays in this brochure/website at any
time; however, the price of the villa rental is guaranteed and will not be subject to any price increase
once confirmed. Any major changes made by you once a booking is confirmed may be liable to
administration charge of £20.00. Small changes will not incur any charges.
If you wish to cancel your booking this must be done in writing to us by the person who signed the
booking form. If you cancel more than 10 weeks prior to the departure date you will lose all the
deposit paid. If we need to cancel or make major changes to your booking, we will notify you as soon
as possible and a refund will be made for the cost of the villa only. We regret we will not be
responsible for any losses or expenses you suffer.
INSURANCE
We do not accept any responsibility in respect of: DEATH, BODILY INJURY, or ILLNESS of any person
taking our villa rentals, therefore we strongly recommend that you and all your party take out fully
comprehensive travel insurance at the time of booking. The cost of the villa does not include any
insurance whatsoever. You may be able to make a claim against your personal travel insurance if
your reason for cancelling is covered by the policy you have taken.
Where you request in writing, we will do our best to meet any special requirements and provide any
additional services requested, but no guarantee is given as this does not form part of the holiday
contract.
If you are prevented from travelling, you may transfer your booking to someone else providing that.
1 You sign a letter authorising us to make the transfer. 2 The person you transfer you booking to
must comply with all the terms of the existing booking. 3 That person must confirm to us that they
accept the transfer and the terms of booking conditions. 4 That person must take out their own
personal travel insurance as recommended 5. We will charge a fee of £20 per booking to cover the
costs of processing your transfer and this will be added to the new confirmation invoice issued to
that person. 6. You will remain responsible for the payment of any balance on that new invoice
should that person fail to pay it.
It is unlikely that we will make any changes to your travel arrangements, however we start planning
arrangements many months in advance. Occasionally we may have to make changes and correct
errors in the brochure/website and other details both before and after the bookings have been
confirmed. In the event of minor alterations, we will do our best to notify you before you travel. If a
significant change or cancellation has to be made to your holiday arrangements we will notify you as
subject to availability. If the villa alternative is of a lower price than that originally booked the
difference or cancel your booking completely, in which case we will refund you all monies paid by
you.
IMPORTANT NOTE Compensation arrangements do not apply to circumstances beyond our control.
We can cancel your holiday in the following circumstances: war, threat of war, riots, civil strikes, or
terrorist activity, industrial disputes, natural or nuclear disasters, fire, airport closure, bad weather
conditions and mechanical breakdown or similar events beyond our control. In such circumstances,
no refunds will be given.
The Coral Bay area is still a developing resort and some construction work in certain areas is
possible. We do our best to check on proposed building work. If we are informed that construction
work is to take place within the immediate vicinity of the villa and we feel that this could cause
disturbance and spoil the enjoyment of the villa and its amenities we will do our utmost to inform
you before you travel. We will not pay any compensation if you or we decide to cancel. Our decision
on whether any work taking place will or will not cause any disruption is final. We cannot be held
responsible for any traffic noise on public roads or lanes and who uses them as this it totally beyond
our control.
Villa Hannah has a maximum occupancy of 6 persons. The accommodation provided is reserved
exclusively for the people named on the booking form and no other persons are permitted use to
the villa and its amenities with our prior written permission and or stay in the accommodation
unless this has been agreed with us in writing and appropriate payments made (if applicable). Should
you or any member of you party be responsible for any breakages, loss or damage of any item of the
property or additional cleaning has been necessary, a charge will be made locally or an invoice will
be sent to you on return to the UK. At all times during your holiday you are expected to have
consideration for your neighbours and other third parties. If in opinion of ourselves the local
representative, accommodation owner or other person in authority you are or appear to behaving in
such a way to cause danger, distress, or damage to the property, either the supplier or ourselves
concerned may terminate your holiday arrangements. In this event we will have no further liability
to you and will not be responsible for any expenses you incur, any refund or compensation. In
addition you will be responsible for any additional expenses we may incur as a result of your
behaviour.
Maintenance
Amenities are not guaranteed. There are no refunds for malfunction of any equipment.
In the rare event of a complaint regarding the villa or its amenities whilst you are in resort please
contact our representative in Cyprus immediately. The telephone number will be made available to
you on arrival at your villa. We shall make every effort to keep the property & its contents in good
working order and will make every effort to repair any problems as soon as we have been notified.
However no compensation will be given for unforeseen mechanical failures such as pool filtration,
electricity, water, gas, TV, satellite services, WIFI, Air conditioning & appliances. It is our guests
obligation to report such problems to the management company or owner as soon as possible.
Wherever commercially possible repairs are preformed within 48 hours, but sometimes delay’s are
inevitable. (due to parts, engineer assistance etc.)
We believe that the content and description of the villa to be accurate and true. However
sometimes the information we are given is incorrect. If there are any significant changes to facilities
or errors in the description we will do our best to inform you before you travel.
CONDUCT
Your behaviour and that of your party must not be such as to create excessive noise or
nuisance that affects quiet enjoyment of neighbouring properties and/or the safety of staff
and neighbours.
PLEASE NOTE The villa will be available from 4pm on the day of arrival and must be vacated by 11am
on the day of departure. We regret we are unable to offer an earlier check in or check out time.
However if we do not have any guests arriving on your date of departure we may be able to offer
you a late checkout, this will be subject to an extra charge and must be authorised in writing by us.
AIR CONDITIONING
The villa is equipped with 5 Air Conditioning Units (1 unit in each Bedroom, 1 unit in Lounge, 1 unit in
Dining Room) Villa Hannah includes the use of 5 air conditioning units in the rental. Up to 200
electricity units per week – any extra usage will be charged at 20p per unit and deducted from the
deposit.
POOL HEATING
The pool can be heated for an additional cost of £350.00 per week. We must
have notification if pool heating is required at least 10 days before departure date so the heating can
be set for your arrival. The swimming pool has a solar cover to maintain the heat, the pool must be
covered overnight and during periods where the pool is not used with the solar thermal cover which
is located on the roller at the end of the pool deck. This thermal cover will help to maintain the
temperature of the pool particularly during the cooler weather and when pool heating has been
requested. THE POOL COVER IS NOT A SAFETY COVER & YOU MUST NOT WALK, RUN or STAND ON
THE COVER AS THIS IS DANGEROUS & WE ACCEPT NO LIABILITY FOR ACCIDENTS THAT HAPPEN IF
THIS OCCURS, PLEASE BE VIGILANT & NEVER LEAVE CHILDREN UNATTENDED AROUND THE POOL
AREA WHEN THE POOL COVER IS IN SITUE OR NOT IN SITUE! THE MANAGEMENT COMPANY WILL
RUN THROUGH THE HEALTH & SAFETY OF THE POOL HEATING & COVER.
The pool heat price is based on an eight hour cycle from 8.00am to 4.00pm. The water temperature
cannot be guaranteed as it depends on the prevailing weather conditions at that particular time.
Minimum seven days pool heat required.
In the event of pool heater breakdown, or other circumstances beyond our control, we (or our
representative) will do our/his utmost to rectify the problem as soon as possible. In such an event
our liability will be limited to refunding the pool heat payment to the guest for the number of days
the heater was out of action only – no other compensation will be paid.
Insects & Pests:
The villa receives periodic regular pest control treatment, however insects & pests are inevitably
present in the Cypriot climate. The owner cannot guarantee the total absence of pests/insects.
Drugs:
Guests & their party are not permitted to use, or permit to be brought into the villa any drugs,
hazardous materials or flammable liquids deemed dangerous to persons or property.
Lost & Stolen:
We do not except any liability for lost or stolen property of the guest from the property during the
rental period. Guests should advise the appropriate authority first of such lost/stolen items.
Adequate insurance must be in place by the guests prior to arrival in resort.
WELCOME PACKS:
Basic Welcome packs are provided free of charge when booking Villa Hannah. Each welcome pack
will contain basic items such as: Milk, Water, Bread, Juice, Marj, Tea, Coffee.
We can provide a luxury welcome pack however this is subject to an additional charge. Please
enquire for further details of costs & contents.
WIFI:
The WIFI connection@ Villa Hannah is provided free of charge.
We have no responsibility for, or control over, the Internet Services you access and do not guarantee
that any services are error or virus free.
We have no responsibility for, or control over, the information you transmit or receive via the
Service.
We do not guarantee:
• The availability of the Service;
• The speed at which information may be transmitted or received via the Service; or
• That the Service will be compatible with your equipment or any software which you use.
Any problems with connection please call 00357 99329594 (Alexis)
PLEASE DO NOT RESET THE ROUTER!
If the router is reset the engineer call out fee will be deducted from your security deposit.
SMART TV:
Please read the instructions for using the SMART TV.
Do NOT plug any device into the Android Box as this will delete all programs.
Do NOT download anything onto the Android Box
If the Android Box is damaged due to any of the above or misuse the engineer call out fee will be
deducted from your security deposit.
PLEASE NOTE OUR VILLA RULES ON ARRIVAL THESE ARE CLEARLY DISPLAYED IN THE VILLA
RIGHT OF ENTRY TO VILLA
You must permit us ( or any person acting on our behalf) to enter the villa at all reasonable times
with all necessary workmen and appliances upon giving 24 hours notice (except in an emergency)
To inspect the villa and its contents.
To carry out any repairs or alterations that may be necessary to the villa from time to time.
To carry out any repairs alterations or improvement to the villa or to the electric wiring, gas or water
pipes or drains in or under the villa.
To execute all work necessary to remedy any breach of these terms and conditions caused by any
member of the party or anyone under their control.
To paint the outside of the villa. To clean inside the villa. To make inventories of all fixtures in the
villa.
RE-ENTRY
If at any time during the holiday letting period any member of the party or anyone under their
control breaches these terms and conditions we have the right to enter upon the villa to require
vacation of the villa by the members of the party and whereupon this agreement will end but
without prejudice to the right of action of which we may have in respect of any breach of these
terms and conditions. The villa must be vacated by 10am on day of departure. This enables the villa
to be cleaned for the next occupants. If there is a gap in change over rental period, guests may be
able to stay in the villa but this must be pre-arranged with us first.
I accept the terms and conditions of booking as outlined above
Signed …………………………………………………………………….
Print name ……………………………………………………………….
Date…………………………………………………………………………