To make a booking you must contact Villa Hannah either verbally or in writing. Once a provisional booking has been accepted by us, please complete the booking form, sign & return to us no later that 7 days from the provisional booking date together with a cheque for 20% of the total cost.
If in the event that you are travelling within 10 weeks prior to departure, full payment must be made. Once we have received the booking form and payment from you, your booking will become confirmed. We will then send you confirmation in writing.
The full balance payment of the holiday will need to be paid no later that 10 weeks prior to departure. We will send you a reminder letter 7 days before the balance is due. If we do not receive this payment by the due date we reserve the right to cancel the booking. We will not send out any further reminders for monies due.
We reserve the right to increase or decrease the prices of holidays in this brochure/website at any time; however, the price of the villa rental is guaranteed and will not be subject to any price increase once confirmed. Any major changes made by you once a booking is confirmed may be liable to administration charge of £20.00. Small changes will not incur any charges.
If you wish to cancel your booking this must be done in writing to us by the person who signed the booking form. If you cancel more than 10 weeks prior to the departure date you will lose all the deposit paid. If we need to cancel or make major changes to your booking, we will notify you as soon as possible and a refund will be made for the cost of the villa only. We regret we will not be responsible for any losses or expenses you suffer.
A deposit of £200CYP is payable on arrival against damage or breakages and refundable to you on departure providing no damage to the villa or its contents has occurred. We do not accept any responsibility in respect of: DEATH, BODILY INJURY, or ILLNESS of any person taking our villa rentals, therefore we strongly recommend that you and all your party take out fully comprehensive travel insurance at the time of booking. The cost of the villa does not include any insurance whatsoever. You may be able to make a claim against your personal travel insurance if your reason for cancelling is covered by the policy you have taken.
Where you request in writing, we will do our best to meet any special requirements and provide any additional services requested, but no guarantee is given as this does not form part of the holiday contract. If you are prevented from travelling, you may transfer your booking to someone else providing that.
1 You sign a letter authorising us to make the transfer.
2 The person you transfer you booking to must comply with all the terms of the existing booking.
3 That person must confirm to us that they accept the transfer and the terms of booking conditions.
4 That person must take out there own personal travel insurance as recommended
5 We will charge a fee of £20 per booking to cover the costs of processing your transfer and this will be added to the new confirmation invoice issued to that person.
6 You will remain responsible for the payment of any balance on that new invoice should that person fail to pay it.
It is unlikely that we will make any changes to your travel arrangements, however we start planning arrangements many months in advance. Occasionally we may have to make changes and correct errors in the brochure/website and other details both before and after the bookings have been confirmed. In the event of minor alterations, we will do our best to notify you before you travel. If a significant change or cancellation has to made to your holiday arrangements we will notify you as subject to availability. If the villa alternative is of a lower price than that originally booked the difference or cancel your booking completely, in which case we will refund you all monies paid by you.
IMPORTANT NOTE
Compensation arrangements do not apply to circumstances beyond our control. We can cancel your holiday in the following circumstances: war, threat of war, riots, civil strikes, or terrorist activity, industrial disputes, natural or nuclear disasters, fire, airport closure, bad weather conditions and similar events beyond our control. In such circumstances, no refunds will be given.
The Coral Bay area is still a developing resort and some construction work in certain areas is possible. We do our best to check on proposed building work. If we are informed that construction work is to take place within the immediate vicinity of the villa and we feel that this could cause disturbance and spoil the enjoyment of the villa and its amenities we will do our utmost to inform you before you travel. We will not pay any compensation if you or we decide to cancel. Our decision on whether any work taking place will or will not cause disruption is final. We cannot be held responsible for any traffic noise on public roads or lanes and who uses them as this it totally beyond our control.
The accommodation provided is reserved exclusively for the people named on the booking form and no other persons are permitted use to the villa and its amenities with our prior written permission and or stay in the accommodation unless this has been agreed with us in writing and appropriate payments made (if applicable). Should you or any member of you party be responsible for any breakages, loss or damage of any item of the property or additional cleaning has been necessary, a charge will be made locally or an invoice will be sent to you on return to the UK. At all times during your holiday you are expected to have consideration for your neighbours and other third parties. If in opinion of ourselves the local representative, accommodation owner or other person in authority you are or appear to behaving in such a way to cause danger, distress, or damage to the property, either the supplier or ourselves concerned may terminate your holiday arrangements. In this event we will have no further liability to you and will not be responsible for any expenses you incur, any refund or compensation. In addition you will be responsible for any additional expenses we may incur as a result of your behaviour.
In the rare event of a complaint regarding the villa or its amenities whilst you are in resort please contact our representative in Cyprus immediately. The telephone number will be made available to you on arrival at your villa.. We will not accept any complaints in to the UK office unless of an urgent nature.
Our resort team will do our best to rectify your problem as soon as possible, however if the complaint can not be overcome having spoken to our representative in resort that you may put your complaint in writing to us within 14 days of your return to the UK. We will respond to your letter within 21 days of receipt
We regret that complaints other than by letter or email cannot be accepted.
We believe that the content and description of the villa to be accurate and true. However sometimes the information we are given is incorrect. If there are any significant changes to facilities or errors in the description we will do our best to inform you before you travel.
PLEASE NOTE
The villa will be available from 3pm on the day of arrival and must be vacated by 11am on the day of departure. We regret we are unable to offer an earlier check in or check out time.
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